Refund and Returns Policy

Refund Policy for Online Off Licence Shop

Effective Date: 01/06/2023

Thank you for shopping at Just Chillin. We want you to have a positive shopping experience with us, and we understand that there may be occasions when you may need to return or seek a refund for a product. This Refund Policy outlines the guidelines and procedures for refunds on purchases made through our online off licence shop.

  1. Eligibility for Refunds:

    • Refunds are applicable to products purchased directly from our online off licence shop.
    • Refunds are only granted for products that are unopened, undamaged, and in their original condition.
    • Alcoholic beverages, including spirits, wines, beers, and liqueurs, are only eligible for refunds if there is a quality issue or a mistake on our part.

  2. Refund Requests:

    • To initiate a refund, please contact our customer support team within 7 days of receiving your order.
    • You can reach us by phone at 01 826 6000 or by email at info@justchillin.ie.
    • Please provide your order number, the reason for the refund request, and any supporting evidence if applicable.
    • Our customer support team will guide you through the refund process and provide any necessary instructions.

  3. Return of Products:

    • If a return is required, our customer support team will provide you with instructions on how to return the product.
    • The product must be securely packaged to prevent damage during transit.
    • You will be responsible for the cost of returning the product unless the return is due to a quality issue or an error on our part.

  4. Refund Processing:

    • Once we receive the returned product and verify its eligibility for a refund, we will process the refund.
    • Refunds will be issued to the original payment method used during the purchase.
    • Please allow 5-7 business days for the refund to be processed and reflected in your account.

  5. Exclusions:

    • We do not provide refunds for products that have been opened, consumed, or damaged after delivery.
    • We do not offer refunds for products that have passed their expiration date at the time of the refund request.
    • We do not refund any shipping or handling charges unless the return is due to a quality issue or an error on our part.

  6. Contact Us:

    • If you have any questions or concerns regarding our refund policy, please contact our customer support team by phone at 01 826 6000 or by email at info@justchillin.ie
    • Our customer support team will be happy to assist you and address any issues you may have.

Note: This refund policy is in addition to your statutory rights and does not affect your legal rights as a consumer.

We reserve the right to amend or modify this refund policy at any time without prior notice. Please review this policy periodically for any updates or changes.

Thank you for choosing Just Chillin. We appreciate your business and aim to provide exceptional service and quality products.